Legal
Grievance officer & redressal
Last updated: 24 May 2026
Gyan.One is committed to addressing your concerns promptly. In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, we have designated a Grievance Officer to receive and resolve complaints.
Grievance officer
- Name
- Safiya Salam
- Designation
- Grievance Officer, Gyan.One
- Company
- Thrissur MedPG Private Limited
- [email protected](monitored 24×7)
- Postal address
- Sln, V Enclave, Urban Greens,
Kodigehalli — Thindlu Main Rd,
Maruthi Layout, Kodigehalli,
Bengaluru, Karnataka 560097, India - Working hours
- Mon–Fri, 09:00–17:00 IST (excluding public holidays)
Email complaints accepted 24×7; acknowledged within 24 hours of receipt regardless of working-hours timing.
What you can raise with the grievance officer
- –Complaints about content posted on Gyan.One (e.g. an offensive review, an inaccurate institution profile, an AI-generated forecast you believe is misleading).
- –Requests to access, correct, or delete your personal data under the Digital Personal Data Protection Act, 2023.
- –Requests to withdraw consent for any data processing where consent is the legal basis.
- –Content takedown requests under Rule 3(1)(b) of the IT Rules 2021 (e.g. content that violates someone's privacy, infringes IP, or is otherwise unlawful).
- –Unresolved payment, refund, or service issues that were not satisfactorily addressed by [email protected].
- –Concerns about the platform's safety or security.
How to file a complaint
- Email [email protected] with the subject line “Grievance complaint”.
- Include: your full name and contact details, your registered email on Gyan.One (if applicable), a clear description of the grievance, the URL or context where the issue appeared, and any supporting screenshots or documents.
- We acknowledge every complaint within 24 hours of receipt.
- We aim to resolve every complaint within 15 days of receipt, in line with Rule 3(2)(a) of the IT Rules 2021.
- For data-protection requests under the DPDP Act 2023, we respond within 30 days with the requested information or action taken.
Escalation to the Data Protection Board of India
If you believe your complaint regarding personal data was not handled appropriately, you may escalate to the Data Protection Board of India, established under the DPDP Act 2023, through their official channels.
Notice of changes
The identity of the Grievance Officer and contact details may change. The current information is always reflected on this page. We update this within 7 days of any change.